Refund policy
Last updated: October 16, 2026
The Shift Test: 60 days of shifts, worn returns
You can't tell if a work shoe works by standing in a shop. You can tell by hour nine. So every Alpyn Labs order comes with the Shift Test: wear your clogs to work for 60 days. If they're not right, send them back, worn, for your money back.
The terms
- How long: 60 days from the day your order is delivered.
- Condition: worn is fine. Normal shift wear, scuffs, wipe marks, disinfectant marks and smell are all fine. Not covered: deliberate damage (cut, burnt or modified, for example vents cut into the top).
- What you get: a refund to your original payment method.
- Which orders: every order: a single pair, the Shift System and the Household pack.
- Part of a pack: send both pairs of the Shift System back and you get the full price you paid. Keep one pair and send one back and you get half the pack price back. The Household pack works the same way, per pair.
- Return postage: free. We send you a prepaid return label.
- How many: one Shift Test per order.
- Worn pairs: we never resell a worn pair.
How to start a return
- Use the return link in your order email, or email support@alpynlabs.com with your order number.
- One optional question: what was wrong? You can skip it. We never ask for photos.
- We email you a prepaid return label. Drop the parcel at the carrier's drop-off point shown on the label.
- Your refund goes back to your original payment method, in the currency you paid in, within five working days of the pair reaching us.
Wrong size when it arrives
Send it back with the free label for a refund, then order the size you need. The pair doesn't need to be unworn.
Faulty, damaged or missing items
If a pair is faulty (for example, a sole coming away), arrives damaged, or something is missing or wrong, email support@alpynlabs.com with your order number and a photo. We replace or refund at no cost to you. A fault is covered by your statutory rights, separately from the Shift Test; you never have to argue which route applies, we tell you.
Refunds
We email you as soon as your return reaches us. Refunds go back to your original payment method within five working days of receipt. Your bank or card provider may take a few more days to show it. If you haven't seen your refund 10 working days after our confirmation email, contact us at support@alpynlabs.com.
Cancelling an order
To cancel, email support@alpynlabs.com as soon as possible. If your order has already been handed to the carrier, it can't be cancelled, but the Shift Test covers it once it arrives.
Customers in the United Kingdom
You also have the right to cancel your order within 14 days of receiving it, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Faulty goods are covered by the Consumer Rights Act 2015. The Shift Test adds to these rights and never replaces them.
Customers in the European Union
You have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. The Shift Test adds to this right and never replaces it.
Your statutory rights are not affected
Nothing in this policy limits the rights you have under the consumer laws of your country of residence. Where local law gives you stronger rights, those rights apply.
Contact
Alpyn Labs, operated by Kanopy Group LLC
1704 Llano Street, Office B 3015, Santa Fe, NM 87505, United States
Email: support@alpynlabs.com